ICT Helpdesk
Visit the ICT Helpdesk to report problems, request IT support, and find helpful guides for school devices, accounts, software, and digital tools.
Information about SGS ICT Helpdesk.
Venue | Block B Level 1, (@Computer Lab 1) |
Contact | 9180 8151 (strictly for WhatsApp text message only) |
Operating Hours | Mon-Fri: 8.00am - 4.00pm. Closed on Sat, Sun and Public Holidays |
Student's MIMS account (MOE Identity Management System)
Understanding your student's MIMS account.
MIMS | |
|---|---|
Username: | |
Password: | MIMS Password |
You must not lose your Student MIMS username and password details. Note them down securely.
MOE Identity Management System (MIMS) currently serves as the digital identity for students for various MOE applications. Students will be able to enjoy the convenience of logging into the various MOE digital tools with the same MIMS username and password.
MIMS allows access to the following:
Login access to Personal Learning Device (PLD) and school's laptops.
School Wi-Fi Access (SWN)
Student Learning Space (SLS)
Google Suite for Education like School email (Gmail), Google Classroom, and tools such as Google Docs, Sheets, Slides, and Google Drive for schoolwork.
Microsoft 365 products, such as Microsoft Word, Excel, PowerPoint, OneNote and so.
Other MOE & School Services, such as: All Ears, My SkillsFuture Student Portal, etc.
Student Self-Service Password Reset (SSPR) Service
With the SSPR Service, you would be able to perform the password reset yourself if you forget your password.
How do I enable this?
You will need to perform a one-time set up of answers to challenge questions in your MIMS Portal to enable student self-service password reset when required.
Log in to MIMS Portal
On the main menu, click on Setup Security Question.
Set challenge questions
Choose 3 questions and set the answers to them. After setting the answers, click Save Answers.
What do I do when I forgot my MIMS Password?
After you have set up your challenge questions in your MIMS Portal, you will be able to self-reset your MIMS password if you happen to forget the password.
Go to https://mims.moe.gov.sg/sspr (opens in new tab)and click ‘Forgot Password?’
Type in your username and answer the Challenge Questions that you’ve set previously.
Once you have correctly answered your Challenge Questions, you will be able to reset your password.
If you experience the following error messages, Skip the security question set up and send your password reset request to SGS ICT Helpdesk.
SSPR5006 - Challenge questions has not been defined
SSPR5081 - No profile is assigned for this operation
Your login has been disabled due to intruder detection
The username is not valid or is not eligible to use this feature
Rules for Personal Learning Device (PLD) use
Rules for PLD use, including other personal devices e.g. iPads, Chromebooks and so.
Prohibited Activities | Student are not allowed to play games, use social media, or communication apps (e.g., WhatsApp). This applies during all school hours, including recess and change of periods. |
|---|---|
Teacher Permission | Students are only allowed to use their PLDs with teacher's permission during lessons. Devices need to be kept in bags or lockers unless teacher gives instructions to take it out. |
DMA Compliance | For bypassed PLDs:
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If you need help with your PLD
Common problems faced by students:
Account issue: MIMS, SLS and etc.
PLD hardware/ software issues: cannot boot up, programs not starting.
What should you do?
WhatsApp our SGS ICT Helpdesk, and provide these information:
Brief description of the problem
Your name and class
For PLD troubleshooting, you may visit SGS ICT Helpdesk at Computer Lab 1.
EduPass: Onboarding Guide for Windows Devices
Please complete the EduPass onboarding using the following guides.
Click here [PDF, 1.16 MB] (opens in new tab) to view the guide.
Use this link (opens in new tab) for more details.
DMA Uninstallation and Reset PLD device for graduating cohorts 2026
Read the Step-by-Step Guides Overview [PDF, 1.48 MB] (opens in new tab) to learn about DMA uninstallation from your PLD device.